Returns and Exchanges
You may return any product purchased from halosleep.com within 30 days from date of shipment. To be eligible for return, items must be in their original packaging and not been worn, washed or used in any way. Please contact Customer Service with any questions or concerns. Returns must be shipped prepaid and your return shipping cost is not reimbursable. Upon receipt of your return we will credit your account or issue a refund check for all eligible product returned. Outbound shipping cost will not be refunded.
We offer a one year warranty on DreamNest™ and Bassinest® swivel sleeper products. If, after our standard 30 day return policy there should be a quality concern, we will honor our warranty to ensure the product is made whole and as intended. The warranty terms only apply to the original purchaser and cannot be transferred with ownership of the product (i.e. second-hand purchase). The warranty may include a repair kit to allow you to self-fit the part quickly, safely and easily, a replacement part, or a product replacement, all at our discretion. Refunds of tender are not provided after 30 days. For more information pertaining to your warranty, please contact our Customer Service department.
Still have questions? Please Contact Us.
HALO Customer Service
Available: Monday-Friday 8am-5pm CST.