Return to top

Shipping & Returns

We are offering free shipping on purchases $50 or more to the US only. This promotion is not applicable to orders shipping to Alaska, Hawaii or Canada. BassiNest cannot be shipped to Alaska, Hawaii or Canada. We do not ship to Puerto Rico. Due to the state of emergency in affect in British Columbia, all shipping services have been affected and are experiencing delays until the state of emergency is lifted. We do not ship to P.O. Boxes. As we work with a delivery service, please make sure to refer to your tracking number once the package has shipped for an estimated delivery date. We currently ship to the 50 United States, Washington, DC and all Canadian Provinces. Your order will be processed and ship within 3-5 business days.  You can expect delivery in approximately 7-10 business days. 

Orders shipping to Canada may take a few extra days due to customs clearance. Please be aware that our site is only in USD and this will be reflected at checkout.  For Canadian customers: once you place your order, the charge will be converted to Canadian currency on your bank/credit card account. You will also be responsible for any customs, duties and taxes that may be imposed upon the shipment arriving in the selected country which are not controlled or issued by HALO.


Order History and Tracking

To track your package just sign in and click on My Account. In your account you will see order history by date or by order number. You can browse your order history and track the status of your orders.


Shipping Policy for the Hospital Safer Way to Sleep® Initiative

Shipping charges apply for all orders through our HALO® Safer Way to Sleep® Hospital Initiative.  Shipping charges will be provided to you by a HALO Customer Service Representative.  To place an order please contact us at 1.888.999.HALO. 


Return Policy

You may return any product purchased from within 30 days from date of shipment. To be eligible for return, items must be in their original packaging and not been worn, washed or used in any way. Please contact Customer Service with any questions or concerns. Returns must be shipped prepaid and your return shipping cost is not reimbursable. Original shipping charges are non-refundable.

Please send all returns to the following address:

Halo Innovations
Attn:  Returns
1991 S Cucamonga Ave
Ontario, CA 91761

Along with the returned item(s), include your name, email address and order number.

Returns are processed within 5-7 business day of receipt and refunds issued to your original method of payment.

After 30 days from the date of shipment, we’ll gladly consider any items for return that are defective due to a manufacturing defect.


Returns on Warrantied Items

We offer a one year warranty on DreamNest™ and Bassinest® swivel sleeper products. If, after our standard 30 day return policy there should be a quality concern, we will honor our warranty to ensure the product is made whole and as intended. The warranty terms only apply to the original purchaser and cannot be transferred with ownership of the product (i.e. second-hand purchase). The warranty may include a repair kit to allow you to self-fit the part quickly, safely and easily, a replacement part, or a product replacement, all at our discretion. Refunds of tender are not provided after 30 days. For more information pertaining to your warranty, please contact our Customer Service department.


Exchange Policy

To serve you most efficiently, we do not offer merchandise exchanges. To ensure you get the product you need, simply place a new order. As soon as we receive your return, we’ll refund your original method of payment.


Still have questions?  Please Contact Us.

HALO Customer Service
: 1.888.999.HALO

Available: Monday-Friday 8am-5pm CST.