Tilted and Nonexistent Customer Service
"We bought this bassinet after hearing a lot of good things about Halo. The concept and design is great; however, after having our newborn baby sleep in it for a few weeks, we noticed that the bassinet is tilted and our baby keeps sliding down to one side. We reached out to Halo to see if they can make things right or if we received a defective product but never got a response. Extremely disappointed as this is a huge safety concern. Also note that the mattress is very flimsy and in an odd shape and size in which sheets do not fit very well and will curl up on the edges."